Skip to main content

Frequently Asked Questions

Discover quick answers to common questions, ensuring a smooth and informed experience during your stay with us.

What is the Check-In Policy for Chase Suite Hotel Brea-Fullerton, CA?

Guests must provide a major credit card at check-in to secure their room charges and incidentals. All stays require a security deposit. Your credit card will be authorized for the deposit at the time of check-in. We will refund this deposit upon checkout and room inspection.

Do You Have A No Party Policy?

We are committed to providing a safe and peaceful place for the well-being of our guests, visitors, and employees.

What Is Check-In/Check-Out Time?

Check-in time begins at 4 p.m., and checkout is no later than 11 a.m.

What is your cancelation and no-show policy?

Cancelations made after 3 pm the day prior to arrival are subject to a fee that equals to 1-night room charge and tax. Failure to arrive and check in at the hotel will be treated as a No Show and will incur a fee that equals to 1-night room charge and tax.

Do You Allow Smoking On Property?

Chase Suite Hotel  Brea-Fullerton, CA is a non-smoking hotel. We are committed to providing a safe and healthy place for the well-being of our guests, visitors, and employees. As such, we strictly adhere to this policy. This non-smoking/vaping policy applies to all areas of the hotel occupied by our guests and employees. Smoking and/or vaping is permitted only in a designated outdoor area. Please ask our Front Desk for the exact location. Chase Suite Hotel will assess a fee of $250 to guests who smoke in the guest rooms.

Does The Hotel Have ADA Accessible Rooms?

Yes. Our hotel has ADA accessible rooms, located on the 1st floor with wheelchair-accessible features and physically disabled facilities. (Note* Our main meeting room is on the second floor and is accessible only by stairs. A smaller meeting area is located on the first floor, and it is wheelchair accessible)

Property Accessibility Features:

  • 32 Inch Wide Openings to Common Areas
  • Accessible Guest Rooms with 32 Inch Wide Openings
  • Accessible Public Restroom
  • Accessible Registration Check-in Counter
  • ADA Accessible Guest Room
  • All doorways to and within Accessible Guest Rooms are Wheelchair Accessible
  • Ground Floor Hotel Entrance
  • Main Features of Hotel Accessible on Ground Floor
  • On-Site Designated Accessible Parking
  • Service Animals Allowed At No Additional Charge
  • Staff Has Access to Information About Guest Rooms
  • Van Accessible Parking
  • WCAG Level 2.0 Compliant Website
  • Wheelchair Accessible
  • Guest Room Accessibility Features
  • Toilet Grab Bars

Do You Have Weekly Rates Or Extended Stay Rates?

Yes, we offer discounted weekly rates and special extended stay rates. Please call our Sales Dept. at (714) 579-3200 for more information.

Do You Offer Special Rates on Group Bookings?

Yes, we offer special rates for groups. Please call our Sales Dept. at (714) 579-3200 for more information.

Do You Have On-Site Parking? How Much Is Parking? Is It Included In My Room Rate?

The hotel offers free self-parking area for our guests. During check-in, please bring your vehicle information to register.
*ADA parking spaces available around the hotel.

Do You Have Elevators?

Our hotel does not have elevators. Please note that our two-bedroom suites and our main meeting room are located on the second floor and are accessible by stairs.

Do You Have a Pool?

We offer an outdoor swimming pool for your enjoyment. An outdoor grill and hot tub are also available for our guests to use free of charge.

Do You Allow Pets?

Yes, we welcome all well-mannered dogs. A Pet Fee of $75 per pet is due upon check-in. Our pet-friendly rooms are limited, so please call the hotel in advance to secure your accommodation.
A "refundable deposit" of $250 (or $350 for two dogs) is also required during check-in. If damage occurs or excessive cleaning is needed, the hotel may charge additionally to cover the costs of repair/cleaning. To ensure the comfort and enjoyment of all our guests, please review the Chase Suite Hotel's Pet Policy

Can the season pass for Knott's Berry Farm be upgraded?

Yes, season passes for Knott's Berry Farm can indeed be upgraded. Whether you're looking to enhance your experience with additional benefits or extend your pass duration, upgrading is a straightforward process. For detailed guidance on upgrading your pass, we recommend visiting our dedicated local attraction page for Knott's Berry Farm. This page offers comprehensive information on ticketing options, upgrade procedures, and other valuable insights to help you make the most of your visit to Knott's Berry Farm. Feel free to explore further to ensure you have all the information you need before planning your visit.