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Reviews at Brea, California
Reviews

Hear From Our Happy Guests

Explore genuine guest reviews for Chase Suite Hotel Brea and see why our visitors leave satisfied. From our comfortable suites to attentive service, find out what makes our hotel a preferred destination for travelers seeking a memorable stay in Brea.

All Reviews

Guest   •   May 07, 2013

If they had a ...

If they had a category called "value" I would have rated that as excellent. While the furniture and appliances were worn/old, considering the price for the type/size room they offer, it's a great value. I wasn't impressed with the customer service of this place, it ranged from ok to awful depending on who you're dealing with. I did not appreciate the hot tub not working while I was there, and I did not appreciate how much trouble they gave me when I insisted to they indicate on my check out statement whether or not I'd get my pet deposit back. Even though the customer service was bad, the value was great, so I'm unsure if I'll stay here again or not the next time I'm in town.
Service
Quality
Cleanliness
Guest   •   May 07, 2013

If they had a ...

If they had a category called "value" I would have rated that as excellent. While the furniture and appliances were worn/old, considering the price for the type/size room they offer, it's a great value. I wasn't impressed with the customer service of this place, it ranged from ok to awful depending on who you're dealing with. I did not appreciate the hot tub not working while I was there, and I did not appreciate how much trouble they gave me when I insisted to they indicate on my check out statement whether or not I'd get my pet deposit back. Even though the customer service was bad, the value was great, so I'm unsure if I'll stay here again or not the next time I'm in town.
Service
Quality
Cleanliness
Guest   •   June 24, 2012

Customer Service is excellent ...

Customer Service is excellent with the exception of 1 employee. Oh and house keeping isnt very thorough and doesn't care to change. My 2 daughters and myself have been staying here while between homes and have payed well into to 6 figures in a cpl months to stay here and it's proven to be a bad choice in hotels if you expect a clean room and washed dishes. Love the management and front desk staff though.
Service
Quality
Cleanliness