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Reviews at Brea, California
Reviews

Hear From Our Happy Guests

Explore genuine guest reviews for Chase Suite Hotel Brea and see why our visitors leave satisfied. From our comfortable suites to attentive service, find out what makes our hotel a preferred destination for travelers seeking a memorable stay in Brea.

All Reviews

Guest   •   May 07, 2013

If they had a ...

If they had a category called "value" I would have rated that as excellent. While the furniture and appliances were worn/old, considering the price for the type/size room they offer, it's a great value. I wasn't impressed with the customer service of this place, it ranged from ok to awful depending on who you're dealing with. I did not appreciate the hot tub not working while I was there, and I did not appreciate how much trouble they gave me when I insisted to they indicate on my check out statement whether or not I'd get my pet deposit back. Even though the customer service was bad, the value was great, so I'm unsure if I'll stay here again or not the next time I'm in town.
Service
Quality
Cleanliness
Guest   •   May 07, 2013

If they had a ...

If they had a category called "value" I would have rated that as excellent. While the furniture and appliances were worn/old, considering the price for the type/size room they offer, it's a great value. I wasn't impressed with the customer service of this place, it ranged from ok to awful depending on who you're dealing with. I did not appreciate the hot tub not working while I was there, and I did not appreciate how much trouble they gave me when I insisted to they indicate on my check out statement whether or not I'd get my pet deposit back. Even though the customer service was bad, the value was great, so I'm unsure if I'll stay here again or not the next time I'm in town.
Service
Quality
Cleanliness
Guest   •   June 07, 2017

It was ok. My ...

It was ok. My family really didn't sleep well. The air conditioning unit was right out side the window and very loud all night long.
Service
Quality
Cleanliness